Rachel currently works as a Qualified Veterinary Nurse at WA Lane Veterinary Practice in Rochdale for the last twelve years. With the support of the practice veterinarians, Rachel has for many years consulted with owners who encounter problem behaviour with their pets. Most of Rachel's clients come through the practice, although she also receives referrals from neighbouring veterinary practices.

Before qualifying as a Veterinary Nurse, Rachel was an Assistant Kennel Manager for the Dogstrust (formerly NCDL) and has a good deal of experience in the rescue, rehabilitation and rehoming of dogs.

Rachel operates puppy socialisation classes every week at the clinic educating owners on the importance of early correct socialisation and habituation to prevent behaviour problems.

Rachel runs puppy training classes (called headstart training) for newly vaccinated puppies which are unique in her local area.

Rachel won Pet Health Counselor of the Year in 2004 and has a certificate in Companion Animal Behaviour issued by The British Veterinary Nurse Association.

Rachel is a full Member of the Kennel Clubs Accreditation Scheme for Dog Trainers and Behaviourists working towards full Accreditation.